Maintenance & intervention: a technician on-site in case of failure
Maintenance contract with on-site technician dispatch in case of call center infrastructure failure (server, gateway, network).
An infrastructure outage is costly, immediately
In a call center, a server, telecom gateway or network failure translates immediately into missed calls and lost leads. Many organizations don't have an in-house technical team able to respond within the hour.
A maintenance contract with on-site dispatch
This isn't generic remote technical support: it's a maintenance contract that includes dispatching a technician directly to the client's site in case of a failure, to work on the call center's infrastructure (server, gateway, network).
Failure detected
Server, telecom gateway or network
Technician dispatched on-site
Intervention directly at your premises
Infrastructure restored
Continuous monitoring after the incident
What the contract covers
Infrastructure monitoring
Continuous monitoring of the call center's server, telecom gateway and network.
On-site intervention
A technician is dispatched to the client's site in case of an incident.
VDCloud technicians also work on the telephony gateway and primary line deployments of the Morocco Solution pack when the local installation requires it.
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