The CRM built for daily call center operations
Call center CRM: supervisor record validation, file sharing with installers, multi-campaign management. Built in Morocco.
A CRM built from the field, not a spec sheet
VDCloud is developed in Morocco by a team with 10 years of hands-on call center experience (VDistri Solutions) before designing this CRM. Every screen answers a problem encountered in real conditions, not an abstract specification — that's what sets it apart from a generic call center CRM.
Built for daily call center life
Appointments and sales: manual entry or automatic via API
An agent can enter an appointment or a sale directly into the customer record. When VDCloud's telephony solution is connected, the record can also fill in automatically via the VDCloud API at the moment of the call — no re-entry needed.
A record validated by the supervisor before it's final
A sale or appointment entered by an agent isn't final until the supervisor has validated it. This two-level control limits data-entry errors and incomplete records before they move to processing.
File sharing, all the way to installers' own sales reps
Managers can share files directly with clients or with external installers. A distinctive feature of the VDCloud CRM: these installers have their own sales reps, to whom they can re-share these files. The sharing chain extends beyond the company, across several levels, without ever leaving the CRM.
A multi-campaign CRM, not one record for everyone
The CRM manages several operations and campaigns in parallel. Each campaign has its own products, statuses and custom fields for agents to fill in — the contact center CRM solution adapts to the operation, not the other way around.
The agent's day-to-day: notes, calendar, tasks
Every record accepts free-form notes for the agent. An appointment calendar and a task management page round out day-to-day organization, without any external tool.
Rights tailored to each role
Agent, supervisor, manager, installer: each role sees and can do exactly what's relevant to them, through role-based user permissions.
This CRM comes into its own when paired with telephony integrated via the VDCloud webphone, which automatically fills records at the moment of the call. It's also the software building block of the Morocco Solution pack, which pairs it with a local telephony installation.
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