The complete solution to call and operate in Morocco

The telephony gateway uses Orange, Maroc Telecom or Inwi SIM cards to present a Moroccan mobile number at mobile-to-mobile rates, with a capacity of 4 simultaneous calls per unit. The primary rate line is a dedicated carrier access presenting a fixed Moroccan number (DID), with no 4-channel limit, suited to higher volumes and a single, consistent caller ID.

The number shown is the SIM card used for the call, so a Moroccan mobile number — never the company's landline number. To always display a single fixed number, calls need to be routed through the primary rate line instead.

A standard unit handles 4 simultaneous calls, one per SIM card. The 5th outbound call is queued, overflowed to the primary line, or rejected, depending on the rule defined with the client; several units can be combined to exceed this capacity.

Yes. A caller dialing a SIM card number or a primary line number automatically triggers the IVR, queue, and agent distribution in VDCloud, opening the matching CRM record.

Using a telephony gateway or a primary rate line in Morocco is regulated by the ANRT: these accesses must remain for the client company's internal use on its own subscriptions, excluding any resale or call termination on behalf of third parties. VDCloud deploys these solutions within this framework, confirmed in writing with each client before going live.

The equipment is installed directly on the client's premises, connected to the VDCloud platform in the cloud through a secured SIP trunk. No telephony server needs to be maintained on site: only the connectivity equipment, the local network and a reliable Internet access are required.

The timeline depends on the availability of carrier accesses (SIM cards or primary line) and the client's network infrastructure. A typical deployment includes access validation, on-site equipment installation, outbound/inbound call testing, and a load test before going into production.