Services built for the field, not a feature catalogue

VDCloud fits a full call center just as well as a team that simply needs to make calls and keep track of its contacts. The most common use cases for the solution:

• Call center — Outbound and inbound calling on a cloud call center solution: outbound campaigns, inbound queues and real-time floor supervision.
• Customer service — Phone reception, request tracking and full customer history in the CRM record, so customers never have to repeat themselves.
• Technical support — Level 1 and 2 helpdesk: incident qualification, follow-up to resolution and a full trace of every exchange through call recording.
• Debt collection — High outbound call volumes with follow-up scripts, scheduled callbacks and a timestamped history of every contact for compliance.
• Remote and multi-site teams — Agents connect from a browser, wherever they are; the cloud phone system relies on no on-site PBX.