The Cloud Call Center CRM that boosts your productivity
Manage calls, leads and your team from a single platform. Discover VDCloud, the cloud call center CRM built for performance.
The Challenges Every Modern Call Center Faces
Managing high call volumes while maintaining quality requires smart tools. VDCloud solves these problems for you.
Inefficient Routing
Mispisted calls waste agents' time and frustrate customers. Our AI connects each caller to the right agent in seconds.
Time-Consuming Manual Tasks
Your agents spend hours on repetitive tasks. VDCloud automates lead distribution, follow-ups, and reports to free their energy.
Siloed Data
Without a unified view, your managers navigate blindly. VDCloud aggregates all your data in real time in a single dashboard.
Active agents
Guaranteed uptime
Customer satisfaction
Everything You Need to Succeed
Powerful features built to streamline your workflow and drive real results.
Smart Call Routing
Connect customers with the right agent in real time based on intent scoring and skills.
Learn moreMulti-Channel Sync
Unified workflow across WhatsApp, SMS, and Email so you never miss a touchpoint.
Learn moreReal-Time Analytics
Live dashboards to monitor KPIs, track performance, and make instant decisions.
Learn moreLive AI Coaching
Contextual real-time suggestions to guide your agents during every call.
Learn moreCompliance & Security
Encrypted recording, GDPR compliance, and full audit trail for total peace of mind.
Learn moreThree Steps to Peak Performance
Connect
Integrate your existing channels and telephony providers in under 10 minutes with our native SDKs.
Manage
Automate lead distribution and call workflows using our intuitive drag-and-drop orchestration engine.
Convert
Close more deals with real-time AI suggestions, live coaching, and automated follow-up sequences.
Scale Without Operational Overhead
Without Limits
Stop guessing. Use real-time data to drive performance and empower your agents with tools that actually work.
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+35% increase in conversion
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50% faster call handling
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99.9% SLA Guarantee
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24/7 Priority Support
What Our Customers Say
Discover how VDCloud transforms sales teams' day-to-day operations.
"VDCloud transformed our call center. Our conversion rates increased by 40% in two months. The routing AI is amazing."
Laurent Martin
Sales Director, Renault Digital
"Automation saves us at least 10 hours per week. ROI was achieved in less than a month."
Sophie Renard
Call Center Manager, BNP Paribas
"The customer support is exceptional. We truly feel supported in our growth. The real-time dashboard is indispensable."
Marc Dubois
CEO, TechFlow Solutions
Native Asterisk telephony & every channel, unified
One single interface to manage every customer touchpoint, with no third-party gateway.
Calls
Predictive dialing, recording and IVR natively built in via Asterisk.
SMS
SMS campaigns and notifications synced with your contact records.
Send and track emails directly linked to customer history.
WhatsApp Business
WhatsApp conversations integrated into the same customer thread.
Web Chat / WebRTC
Live chat on your site, no plugin needed, with WebRTC click-to-call.
Your data, in safe hands
Infrastructure designed for privacy and service continuity, by default.
GDPR Compliance
GDPR-compliant data processing, with an up-to-date processing register.
France / EU Hosting
Data hosted exclusively in datacenters located in France and the EU.
End-to-End Encryption
Communications and data at rest encrypted to industry standards.
Regular Backups
Automated, tested backups for fast recovery in case of an incident.
Fine-Grained Role Management
Configurable role-based access rights to limit exposure of sensitive data.
Uptime & SLA
Redundant infrastructure with a guaranteed 99.9% SLA for your critical operations.
Frequently Asked Questions
Everything you need to know to get your team started with VDCloud.
Most teams are up and running in under 24 hours. Our technical success team assists with your initial channel integrations and routing logic setup.
Ready to Scale Your Call Center?
Join over 5,000 sales teams who are closing more deals with less effort using VDCloud.