Cloud call center software with a built-in CRM
Cloud call center software with a built-in CRM: VoIP telephony, outbound campaigns, real-time supervision and inbound call handling for contact centers.
The VDCloud call center builds on the management CRM and the full platform feature set. For handling customer enquiries, see the customer service software; for technical incidents, the technical support software. To call Moroccan numbers at volume, it combines with the Morocco Solution pack.
A cloud call center with no server or PBX to install
VDCloud is a call center solution hosted entirely in the cloud. Agents connect from a browser, wherever they are, with no phone system or server to maintain on site. Telephony, CRM and supervision come together in a single contact center platform.
A built-in call center CRM: the record fills in on the call
Every call opens the contact's record in the built-in CRM. The agent qualifies the lead, books an appointment or logs a sale without switching tools, and the interaction history stays attached to the customer. That's what separates call center software from a plain VoIP line.
Outbound: campaigns, dialing and scripts
For telesales and phone prospecting, VDCloud handles outbound calling campaigns, automatic dialing, call scripts customizable per campaign and status tracking. Lists are imported and distributed across agents.
Inbound: IVR, queues and distribution (ACD)
For inbound call centers, an interactive voice response (IVR) menu directs the caller, queues absorb peaks and automatic call distribution (ACD) routes each contact to the right agent — for a customer service desk or a technical support hotline.
Real-time supervision and analytics
Supervisors follow floor activity live: connected agents, calls in progress, queues. Call center statistics — volume, answer rate, average handling time, conversion rate — are available per agent, per campaign and per period.
Who it's for: call centers, customer service and sales teams
VDCloud equips inbound and outbound call centers, debt collection teams, technical support, customer service and remote or multi-site sales teams that need a unified virtual call center.
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Cloud telephony, outbound campaigns, real-time supervision and reporting: explore every feature of VDCloud's all-in-one call center CRM software.
Learn moreThe complete solution to call and operate in Morocco
Call Morocco via Orange, Maroc Telecom or Inwi: mobile-CLI telephony gateway or fixed-CLI primary line, with CRM and call recording included.
Learn moreThe CRM built for daily call center operations
Call center CRM: supervisor record validation, file sharing with installers, multi-campaign management. Built in Morocco.
Learn moreTechnical support software for level 1 and 2 helpdesk
Cloud technical support software with CRM: level 1 and 2 helpdesk, incident tracking to resolution, full history and call recording.
Learn moreReady to Scale Your Call Center?
Join over 5,000 sales teams who are closing more deals with less effort using VDCloud.