High-Performance & Scalable Cloud Call Center Solution
VDCloud is a complete cloud call center platform integrating VoIP telephony, CRM, agent management and inbound/outbound call automation to improve productivity and communication in your contact center.
A modern, 100% cloud-based call center solution
VDCloud is a cloud call center solution designed to manage calls, agents and communications through a powerful and secure web-based platform.
Accessible anywhere (web)
Access your call center from any browser, with no local installation required.
Smart outbound calls
Predictive, progressive, automatic and manual dialing to boost call campaign productivity.
No heavy infrastructure
No servers to install, fast deployment and simplified maintenance.
Compatible with VoIP, SIP & WebRTC
Works with your existing phone system or directly via WebRTC.
Easy to integrate and manage
Intuitive interface, fast setup and centralized management.
Intelligent management of inbound and outbound calls
VDCloud enables efficient management of inbound and outbound calls through intelligent routing, automated campaigns and real-time supervision.
Inbound calls (ACD)
Automatic call distribution, smart queues, IVR and routing to available agents.
Queues & IVR
Advanced queue management, customized IVR scenarios and dynamic voice messages.
Manual outbound calls
Manual dialing with real-time customer profile and call history display.
Progressive & predictive dialing
Automated outbound campaigns to maximize contact rates and agent productivity.
Statistics & reporting
Real-time dashboards, performance indicators and detailed campaign reports.
Supervision & quality control
Live monitoring, whisper coaching, call recording and quality control.