All the features for a high-performance call center
Cloud telephony, outbound campaigns, real-time supervision and reporting: explore every feature of VDCloud's all-in-one call center CRM software.
Start Free TrialThe all-in-one call center CRM software: cloud telephony, outbound campaigns, real-time supervision and reporting on a single platform.
Telephony & Smart Dialing
The heart of your call center: dial, distribute and manage every call effortlessly.
Automatic & Manual Dialer
Your agents dial without wasting a second between calls.
Outbound Campaigns
Launch and manage outbound calling campaigns in a few clicks, no complex setup.
Automatic Call Distribution (ACD)
Every inbound call instantly reaches the most available agent.
Smart Routing
Customers are directed to the right agent based on skills, priority or history.
WebRTC WebPhone
Agents make and receive calls straight from their browser, no extra hardware.
Automatic Callback
Never lose a lead: customers are called back automatically at the right time.
Conference & Call Transfer
Transfer or conference a call in one click to resolve issues faster.
Multi-Carrier SIP
Connect multiple telecom carriers to secure your service continuity.
Multichannel Communication
Reach your customers on every channel, from a single interface.
SMS
Send transactional or marketing SMS directly from your CRM.
WhatsApp Business
Talk to customers on their favorite channel without leaving your platform.
Built-in Emailing
Create and track email campaigns without juggling multiple tools.
Internal Messaging
Your teams collaborate in real time without leaving the interface.
Agents & Supervision
Monitor your team's performance in real time.
Real-Time Supervision
See your agents' activity live and step in at the right moment.
Agent Statistics
Track each agent's performance to fine-tune your targets.
Break Management
Control break times to optimize team availability.
Customizable Call Scripts
Guide your agents with scripts tailored to every call scenario.
Contacts & Data
Centralize, import and secure your customer data.
Call List & Contact Management
Organize, segment and prioritize your prospect lists with ease.
File Import
Import your contacts in seconds, no manual re-entry.
Google Sheets Integration
Sync your lists straight from Google Sheets, no manual export.
Blacklist & Compliance
Automatically block restricted numbers to stay compliant.
Reporting & Insights
Reliable data for faster decisions.
Full Call Logs & CDR
Access a detailed history of every call for flawless tracking.
Call Recording
Replay every conversation to train your teams and secure evidence.
Reports & Dashboards
Steer your activity with clear indicators, updated continuously.
Excel / Word / PDF Exports
Export your data in one click for reviews and audits.
Integration & Openness
Connect VDCloud to your existing business ecosystem.
Full REST API
Connect VDCloud to your ecosystem with a fully documented API.
Third-Party Integrations
Link your business tools (Google Sheets and more to come) with no heavy development.
Administration & Security
Total control over access, roles and compliance.
Fine-Grained Roles & Permissions
Define exactly who can access what, role by role.
Audit Log
Track every action to guarantee transparency and compliance.
Multi-Language (FR/EN/ES/AR)
Deploy your call center in multiple languages, including RTL.
Dark Mode
Give your agents optimal visual comfort, even on long shifts.
Three Steps to Peak Performance
Connect
Integrate your existing channels and telephony providers in under 10 minutes with our native SDKs.
Manage
Automate lead distribution and call workflows using our intuitive drag-and-drop orchestration engine.
Convert
Close more deals with real-time AI suggestions, live coaching, and automated follow-up sequences.
Ready to Scale Your Call Center?
Join over 5,000 sales teams who are closing more deals with less effort using VDCloud.
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